Customer Exprience Is The New Competitive Battleground!
33% of consumerswill stop doing business with brands they love after one bad experience. A typical business hears 4% of its dissatisfied customers.
Cloud4Feed will enable you to locate all unsatisfied customers, act on their feedback instantly and increase loyalty and retention. Through the Cloud4Feed platform you can:
Listen: Customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback.
Measure: Get the outputs you need by reaching the customer with the right types of survey. Have versatile options and to be able to apply different methods whenever you wish.
Insight: Achieve qualified gains through the use of artificial intelligence, machine learning, deep learning, and many advanced algorithms.
Action: Get notified of your dissatisfied customers' feedback so you can take relevant actions to improve customer engagement and loyalty without wasting time.
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References
Join the companies which prefer us and boost your customer experience metrics!
Cloud4Feed Life Cycle 360° Aspect On Customer Experience Management
Listen
Listen your customers through Cloud4Feed's omni-channel feedback options including;
*SMS
*Email
*Mobile Application
*IVR
*Tablet Kiosk
*QR
*Wi-Fi
*NFC
*Web Widget
Measure
Measure the feedbacks that you listened with Cloud4Feed features;
*Survey Creation Wizard
*Net Promoter Score Survey
*Customer Satisfaction Score
*Customer Effort Score
*Employee Loyalty Measurement and Evaluation
Insight
Cloud4Feed ensures that you have qualified gains by using advanced algorithms by positioning the data in the insights you want to create.
*Rich Data Visualization Panels
*Sentiment Analysis by NLP
*Intent Analysis by NLP
*Topic Detection by NLP
*Impact Analysis
*RFM Analysis
Action
Get notified about your customer's feedback or comments and take action to improve customer engagement and loyalty without wasting time.
